Sprut Gaming — Operational services

Key Services of Sprut Gaming

Discover the range of solutions we offer for online casinos. We provide six unique services that can be combined to build a successful and efficient platform. Each solution is designed to enhance performance, improve user experience, and drive business growth.

Customer service quality is a key competitive advantage for online businesses. We are ready to take responsibility for supporting players at your online casino. Our experienced support staff will promptly respond to inquiries via chat and email. The first-line support team ensures quick and professional assistance to players at any time of the day or night.

Responsibilities of support staff:

Responding to any questions

from website visitors

Providing players with accurate information

about casino rules and terms, current promotions, games, payment methods, etc.

Assisting with

player verification checks

Collaborating with the anti-fraud department

in case of suspected fraud

Working with the technical team

to resolve issues and bugs

Disabling player accounts

upon self-exclusion requests

Online gambling is a high-risk industry vulnerable to various types of fraud and abuse. We have extensive experience in preventing fraudulent activities related to payments, gameplay, bonuses, and forged documents. Our team possesses the necessary skills to investigate suspicious situations and ensure your protection.

What is included:

Assisting first-line support

in preventing any fraud

Daily checks

of player databases for frequent large wins, examining any suspicious activities

Conducting thorough investigations

of suspicious players and providing detailed reports on such cases

Independent gameplay

analysis and submitting inquiries to game providers

Transaction verification

and collaboration with payment service providers

Verification of methods

used by players for transactions and assisting players with related questions

Identifying and correcting loopholes

in the Terms of Use, bonus conditions, and promotions

Additional services:

Supporting the licensee

with any issues 7 days a week (including weekends)

Creating a special group chat

with the licensee’s team for urgent requests 7 days a week (upon request)

Assisting the licensee’s team

in verifying document authenticity (video call)

Conducting additional fraud

detection training upon request

Email Campaigns

Retention setup:

Development of a welcome bonus

package (e.g., registration bonus, deposit bonuses, free spins)

Development of regular

bonus promotions (e.g., cashback, bonuses for regular deposits)

Preparation and setup

of additional promo bonuses

Development of a strategy

for awarding bonus points and player status (based on game results)

Creation of rules

and conditions for receiving bonuses

Tournament development:

Terms and conditions, banners, descriptions, reward structure, back-office settings (up to 2 tournaments)

Development of promotional

campaign strategy (up to 15 campaigns)

setup

Preparation

of automated email newsletters (e.g., updates, bonus reminders, special offers, etc.)

Ongoing Customer Retention Services:

Planning and preparing email newsletters,

including personalized newsletters for VIP and loyal players

Preparing and setting up

additional promo bonuses in the back-office

Implementing strategies

to reactivate “inactive” players

Assisting

with Customer.io verification

Monitoring

email delivery

Selecting

the most optimal games for use in promotional campaigns

Personalized approach and support for VIP players:

Maximize

potential revenue by implementing customized segmentation strategies

Track

significant deposits, wins, and losses to identify potential risks at an early stage

Provide

VIP account management services for handling high-value players

Retain

and ensure satisfaction of the most valuable players through active communication across various channels (Telegram, WhatsApp)

Develop

a bonus policy aligned with the current business needs

Increase

player engagement through tournaments, special bonus campaigns, and offers

User trust is crucial, and the content of your website plays a key role in building that trust. That’s why it’s essential to ensure the informativeness and reliability of your online casino. This is important whether you are preparing your casino for launch or continuously updating it afterward.

Pre-launch services:

Uploading all information

to the website (translations provided by the client)

Adding and

categorizing games

Website functionality

check before launch to ensure proper operation

We collect and analyze your requirements and offer a program that meets your needs. Each case is considered individually:

Making changes

to the website upon request

Regular updates

in line with new game releases

Sorting games

into categories

Regular updates

of currency values based on exchange rate changes as agreed

Setting up

and running tournaments and promotions

Supporting website calendars

(updating information, adjusting bonuses, creating groups and filters)

Creating banners

and texts

Online Casino Platform

All the tools needed for a successful online casino, enhancing player experience and increasing your business’s profit.

Sportsbook Module

Fast sportsbook launch with licensing, payment system integration, and odds providers.

Affiliate Program Module

Affiliate program module simplifies managing partner networks and analytics through a single interface.

Retention Module

Helps retain players through personalized offers, adaptive bonuses, boosting their activity and engagement.

White Label

A quick solution for launching an online casino with a licensed platform, games, payment systems, and cryptocurrency support, without technical complexities.

Turnkey

A solution for fast launch or migration of an online casino to Sprut Gaming’s platform with licensing, game and payment system integrations, and cryptocurrency support.

Crypto Casino

Create or migrate your project to Sprut Gaming’s platform with cryptocurrency support for fast and secure transactions.

License Registration

The key to legal online casino operations, confirming the stability and legality of your business.

Operational Services

Ensuring stable operation of your iGaming business, minimizing risks, and securing transactions for the growth and success of your brand.